Privacy & Return Policy

Effective Date: October 11, 2025

🔐 Privacy Policy

At Al Qalam Printing, accessible at alqalamprinting.com, we take your privacy seriously. We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.

Information We Collect

• Personal details (name, phone, address, email)
• Order and payment information
• Website usage data (cookies, analytics)

How We Use Your Data

• To process and deliver your customized products
• To send order confirmations and shipping updates
• To improve website experience and marketing

We do not sell, rent, or share your personal information with third parties except as required for shipping or legal compliance.

🔁 Return & Refund Policy

We take pride in the quality of our printing. However, if there’s an issue with your order, we’re here to help.

Return Conditions

• Returns accepted within 7 days of delivery.
• Only defective or incorrect items are eligible for replacement or refund.
• Customized products are non-refundable unless damaged or misprinted.

How to Request a Return

To request a return or exchange, please contact us at suleman.sunny125@gmail.com or WhatsApp at 0319-5230551 with your order number and photos of the product.

Once your return is approved, we will arrange pickup or guide you on how to ship the item back.

🚚 Shipping Policy

• We deliver all across Pakistan.
• Standard delivery time: 3–7 working days.
• Shipping charges are calculated based on location and product type.
• Free shipping on orders above PKR 3000.

📞 Contact Us

If you have any questions about this Privacy or Return Policy, you can contact us at:

• Email: alqalamprinting3@gmail.com
• Phone/WhatsApp: 0319-5230551
• Website: alqalamprinting.com
• Location: Mansehra, Pakistan